FAQ


General

Q. I would like to view the Colorific range of products - Do you have a showroom or store?
Q. I live outside of Australia. Is there anywhere I can buy your products from?
Q. What is your ABN?
Q. Why sign up to our newsletter?

Payment and Purchasing

Q. What payment methods are accepted?
Q. Can I pay for my order upon delivery?
Q. If I purchase a Colorific product, will I be supplied with a Tax Invoice?
Q. Is it safe to make credit card payments online?
Q. Is local pickup an option?

Delivery

Q. Does someone need to be home to accept delivery?
Q. How do I track the progress of my delivery?
Q. How long will delivery take after dispatch?
Q. How much is delivery?
Q. When will my order be dispatched?

General

Q. I would like to view the Colorific range of products - Do you have a showroom or store?

If you would like to view our products we encourage you to visit one of our stockists. Our list of stockists can be found here.

Q. I live outside of Australia. Is there anywhere I can buy your products from?

We can not ship overseas. Please contact us at info@colorific.com.au and we will direct you to one of our local distributors.

Q. What is your ABN?

ABN: 17 805 259 425

Q. Why sign up to our newsletter?

By signing up to the newsletter you will be first to hear about all new product releases, sales and Colorific news! We will also send you a $10 OFF voucher for your first order.

Payment and Purchasing

Q. What payment methods are accepted?

The Colorific online store accepts Visa and Mastercard credit card payments. We also accept PayPal payments.

Q. Can I pay for my order upon delivery?

Unfortunately we are unable to offer payment upon delivery, as our couriers are not equipped to receive payments. As such full payment is required before your order is dispatched.

Q. If I purchase a Colorific product, will I be supplied with a Tax Invoice?

The Order Confirmation email that you receive when you make an order is a valid Australian Tax Invoice. If you have lost your invoice we will be happy to email you a new one. Simply email our sales team on info@colorific.com.au with your request.

Q. Is it safe to make credit card payments online?

The Colorific website uses SSL Encryption and all payments made on the Colorific website are processed by the eWay Payment Gateway which is highly reliable and secure. We also offer PayPal as a payment method which is highly secure.

Q. Is local pickup an option?

Unfortunately we are not able to accommodate customer pickups – however we use a fast and reliable freight network to get your products delivered to you as quickly as possible.

Delivery

Q. Does someone need to be home to accept delivery?

It is necessary for someone to be available to accept delivery as we use major carriers who all require a signature as proof of receipt. For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option.

Q. How do I track the progress of my delivery?

By close of business on the day your order has been dispatched, you will receive an email from us with full tracking details and information so that you can monitor your order online and in real time.

Q. How long will delivery take after dispatch?

Typical delivery times expected are:

  • Melbourne - Approximately 1-3 business days 
  • Sydney, Adelaide - Approximately 2-5 business days 
  • Brisbane, Perth - Approximately 3-7 business days 

For all areas outside these metro locations please allow up to 8-10 business days.

Please note these time frames are estimates, and our carriers endeavour to meet these estimates at all times.

Q. How much is delivery?

We offer Australia wide delivery for all products in the Colorific range. All items are usually dispatched within 24 hours of payment. We use major carriers for shipping and we offer free delivery for orders over $100 and a $10 flat rate all other orders – Australia wide.

Q. When will my order be dispatched?

Dispatches occur Monday to Friday excluding public holidays.