This customer page is addressed to our online clearance
customers. If you are a retailer trading with Coloirific, please
refer to your Colorific terms & conditions.
Ordering & Delivery
Minimum Order Value
Our minimum order value is $15 (incl. GST)
Cancellations
Orders must be cancelled within 24 hours of purchase. If you would
like to cancel your order you must call 1800 801 545 (free call
within Australia) to see if you qualify for a refund.
Delivery
Exact delivery charges will be displayed when you reach the
checkout.
We charge a flat rate for all locations in Australia of $10.00
(incl. GST)
Deliveries are made from Monday to Friday between 9am and 5pm. If
no-one is home on the day of delivery, the parcel will be left in a
safe place (hidden, sheltered) or it will be taken to the nearest
LPO and a note left in your mailbox.
As a guide delivery times by region are as follows:
- Sydney, Regional NSW & ACT - 3 to 5 business days from
confirmation of dispatch (by email)
- Melbourne & Regional VIC - 2 to 3 business days from
confirmation of dispatch (by email)
- Brisbane - 3 to 5 business days from confirmation of dispatch
(by email)
- Regional Qld - 5 to 10 business days from confirmation of
dispatch (by email)
- Perth - 5 to 10 business days from confirmation of dispatch (by
email)
- Regional WA - 7 to 12 business days from confirmation of
dispatch (by email)
- Adelaide - 3 to 5 business days from confirmation of dispatch
(by email)
- Regional SA - 4 to 6 business days from confirmation of
dispatch (by email)
- Tasmania - 3 to 5 business days from confirmation of dispatch
(by email)
Returns Policy
If your item is damaged or defective:
Please call 1800 801 545 (free call within Australia) and have
your emailed order confirmation or invoice available to you. The
customer service line will take your details and the item details
and you will be refunded for return post costs once the items have
been received by us. A replacement will be sent to you.
If a refund is preferred, please make sure to have your invoice on
hand. A refund will be applied to the card that was used to make
the payment.
Returning to Colorific
We do not accept returns if you change your mind or decide you
no longer want the goods so please take your time when making your
choice to avoid any inconvenience at a later date.